Terms & Conditions

Price

Cakes are priced very carefully and are non-negotiable having been priced according to your design, size, ingredients and skilled time involved in making your cake.

Quotes are valid for 30 days and your cake will be booked in the diary once your non-refundable 50% deposit of the total fee is paid.

By paying your deposit it will be deemed that you have read and agreed Juliettes’ Cakes terms and conditions.

Payment

Bank transfer is preferred and our bank details are on your quote and invoice. Cash and cheques are both also acceptable and a receipt will be provided when possible.

Final payment for your cake is required no later than 14 days before the collection/ delivery.

If full payment is not received and cleared before cake collection or delivery then the order will not be released, and or possibly not completed.

Cancellation

If cancellation of an order takes place we reserve the right to retain your non refundable 50% deposit.

If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value.

Cancellation should be made in writing either by letter or email to Juliettes’ Cakes Ltd.

If your event is postponed I will do my best to fit your new date into my diary, but please bear in mind that it will be subject to availability.

Whilst I always endeavour to fulfil all customer orders, should an extreme event occur such as illness, injury or bereavement to myself or my close family I reserve the right to cancellation, in these circumstances a full refund would be made.

Alteration & Changes to your order

If requested, I will when possible do my best to accommodate any changes to your design, but sometimes this is not possible dependant on notice given and the nature of the changes. An additional charge may be required and added to you final fee, altering the balance due.

Please remember whilst a consistent standard is always maintained each cake is made individually by hand, so by the nature of the product some small variation may occur from the design requested.

Each cake will always be produced to look and taste the very best possible.

Cake can be effected by a number of circumstances beyond our control, weather humidity and temperature and on some very rare occasions some adjustments to design and recipe may be necessary.

I can advise you of the best storage options, but I can not be held responsible for possible sweating or melting of cake, due to means of storage or environmental temperatures at your home or venue.

Damage

Your cake and decorations will have been made by hand and therefore are very delicate items, and I cannot accept responsibility for damage that is done to the cake after collection or delivery.

However if any damage is sustained please do contact me, I will always try my best to help either with advice or if I am available, to repair the cake personally, dependant on the circumstances this may be chargeable.

Complaints

In the unlikely event you have any concerns about your cake, please let me know upon collection or delivery so that I have the opportunity to rectify it in time for your event.

Refunds are at the discretion of Juliettes’ Cake Ltd